Privacy Policy - Please Read This Carefully

Note: Throughout this document the term “you” refers to the customer and “we” or “our” or "us" refers to FiberLightning.
FiberLightning is a trading style of Valcato Limited, registered in England, company number 06711132.
Valcato Limited is registered as a Data Controller with the Information Commissioner's Office, registration reference ZA091057

Disclosure of Information

Ordinarily we do not disclose any information about our customers to anyone. We may, however, share your personal information with law enforcement or other government agencies in accordance with legal requirements, as part of ongoing investigations, or when there are reasonable grounds to suspect that illegal activity has taken place. In order to prevent credit card fraud, new orders are checked against a third-party risk assessment service. This involves passing certain transaction information (including billing address, IP address and telephone number) to the third-party service. By submitting an order, you agree to your information being used in this way.


Your data privacy is important to us, however we reserve to the right to view any data stored on our servers in the event of a suspected breach of our Terms and Conditions of Use.


Cookies are used by your browser to store session data, we use them to keep you logged into various areas of our website such as the Control Panels and Community Forums. Our cookies do not cause any harm to your system, however if you do not wish to accept cookies please refer to your browser’s documentation.

Collection & Storage of Information

In order for us to provide our service we collect and store information about you via our order form. This information is stored by us in a secure online database. This information is communicated to and from our server by means of a 256bit secure connection (SSL) provided by GeoTrust which ensures that your personal details cannot be obtained by anyone but the intended recipient.

We do not store any credit card details on our servers, neither do we see our customer’s full number - all credit and debit card transactions are processed by Stripe, a Visa and MasterCard approved provider who use bank-approved software and the highest level of encryption to ensure that your credit card details are kept secure at all times.

For training and security purposes, we monitor and record all contact made between you and our team. This includes but is not limited to the saving of live chat logs, voicemail messages and ticket responses. These logs will be retained for a period of no less than two (2) years.

Data Protection

In accordance with the Data Protection Act you are able to view and update the information we store about you via the My FiberLightning portal. You are obliged to keep this information up-to-date as well as any WHOIS (domain name) records.

If you decide to cancel your account all hosted data is removed from our servers immediately. It may, however, remain in the possession of FiberLightning in the form of data backups. We retain all client and transactional data for a period of 10 years, as required by European VAT legislation. While we do not sell or otherwise disclose this information to third parties, it may be shared with authorised bodies in the event of a query being raised in relation to the payment of sales taxes.

Further Information

Should you have any queries or concerns in relation to this Privacy Policy, please contact our Data Protection Team on 0844 487 8836, or submit a request in writing to:

Data Protection Team
Valcato Limited
Studio 1, Lymedale Court
Dalewood Road
Newcastle Under Lyme

Last updated 16/12/2014

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© 2015. All rights reserved. FiberLightning is a trading style of Valcato Limited, Registered in England #06711132